Legal

Privacy Policy

Last updated: May 25, 2026

Your privacy is not a footnote at Apology Unspoken — it is the foundation. The stories you share with us are personal. We treat them that way.

What we collect

When you make a purchase — whether a single letter, a bundle, or a Practitioner Partner subscription — we collect your email address and billing information (processed securely through Stripe). When you submit a letter request, you share details about your situation, relationship, and emotional context. That information is used solely to generate your letter.

How we store your information

The details you submit in your letter request form are stored securely and treated as strictly confidential. We use this information to create your letter and to support you if you reach out to us. We do not sell, rent, or share your story or the content of your letters with any third party for marketing purposes. You may request deletion of your information at any time — see "Your rights" below.

Who sees your information

Access to your submissions is restricted to our small team and treated as strictly confidential. We may access your information to create your letter, to maintain the service, and to help you if you contact us for support. We do not sell, share, or rent your personal information to any third party for marketing purposes.

Third-party services

We use Stripe for payment processing and Beehiiv for email delivery. Each operates under their own privacy policy. We share only what is necessary — your email address for delivery, and payment details for billing.

Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use tracking cookies or advertising pixels.

Your rights

You may request deletion of your account and associated data at any time by emailing hello@apologyunspoken.com. We will respond within 48 hours.

Contact

Questions about this policy? Email us at hello@apologyunspoken.com. We read every message personally.